Cororavirus COVID-19 Updates

This page has been updated on the 15th of May 2020.
Updates include important additional restrictions from the Australian Government, supplier updates, additional airlines and health updates.

There has been an important update from on behalf of the Australian Government
as follows.

COVID-19 and travel

We now advise all Australians: do not travel overseas at this time. This is our highest advice level (level 4 of 4).

If you are already overseas and wish to return to Australia, we recommend you do so as soon as possible by commercial means. Regardless of your destination, age or health, our advice is do not travel at this time. As more countries close their borders or introduce travel restrictions, overseas travel is becoming more complex and difficult. You may not be able to return to Australia when you had planned to.

If you decide to return to Australia, you will now be required to self-isolate for 14 days. This applies to all travellers, including Australian citizens.

All cruise ships which have sailed from a foreign port have been banned from entering Australian ports for 30 days.

For more detailed information regarding specific countries clickhere

You can find more information on specific supplier change and amendment policies below.


** QANTAS UPDATE 6 May 2020 **

Flight credits extended to 31 December 2021

With the exception of New Zealand, international travel restrictions are likely to remain in place for a while longer. As such, we have extended our other international flight cancellations to the end of July 2020. Again, customers impacted by these changes will be contacted as soon as possible.

If you’re due to travel on a Qantas flight before 30 September 2020, and wish to change your plans, you can cancel your booking and retain the full value as a flight credit. Flight credits can be used for bookings and travel until 31 December 2021. Just cancel your booking and request your flight credit by 30 September 2020.

If your plans have changed or you no longer wish to travel, you can choose to change to a new date, or cancel your booking and use the value towards a future flight.

All Qantas and Jetstar international flights from Australia will be suspended from the end of March until at least 31 May 2020. Some additional services may be considered to assist with repatriation. As the national carrier, we will be looking to maintain essential domestic, regional and freight connections as much possible. However, we’ll be suspending around 60 per cent of our domestic flying until the end of May 2020. Customers with existing bookings on any remaining international or Australian domestic flight until 31 May 2020, who no longer wish to travel, can cancel their flight and retain the value of their booking as a flight credit.
Cancellations must be processed by 31 March 2020.
It applies to all Qantas Group services including Jetstar and all partner airlines.
The flight credit must be redeemed by 30 September 2020 or within 12 months of the date that the original ticket was issued, whichever date is later. The change fee will be waived.

Virgin Australia
Update on Virgin Australia Group
The Virgin Australia Group has entered voluntary administration to recapitalise the business and help ensure it emerges in a stronger financial position on the other side of the COVID-19 crisis.

Velocity Frequent Flyer, whilst owned by the Group, is a separate company and is not in administration.

Virgin Australia is still open for business and continue to operate all scheduled flights which are helping to transport essential workers, maintain important freight corridors, and return Australians home.The intention of the administrators is to undertake a process to restructure and re-finance the business and bring it out of administration as soon as possible.
Virgin Australia has been an important part of Australia for 20 years and we’re determined to keep flying into the future.

Emirates Airlines
Emirates will temporarily suspend all passenger services from 25 March 2020. We are very sorry for any inconvenience caused to our customers and travellers. These measures are in place to contain the spread of COVID-19, and we hope to resume services as soon as feasible. Customers with tickets issued on/before 31st March who are eligible for Rebooking and Travel voucher for ticket value with a validity of 12 months from date of issue. Customers with flight bookings for travel on or before 30 June 2020 can rebook their flights to any Emirates destination within the same region without a rebooking fee or paying any fare difference.

Qatar Airways
Passengers travelling with Qatar Airways up to 30 June 2020 can now change their travel plans free of charge by altering their booking dates. If your flight is operating normally and you have booked or are planning to book tickets for travel up to 30 September 2020, but you wish to change your travel plans, you can alter your travel date free of charge (fare differences may apply), or exchange your ticket for a future travel voucher valid for one year, up to 3 days prior to departure. This includes award flights.

Etihad Airways
From Wednesday 25 March 2020, all Etihad Airways services to, from and via the UAE will be temporarily suspended. Cancel your booking and use the value as credit towards your next trip. Book before 30 September 2020, for travel until 30 April 2021.

Singapore Airlines
We will waive all rebooking fees for tickets issued on or before 15 March 2020, for travel up to 31 May 2020. Customers can cancel their existing flight itineraries, retain the value of their tickets and rebook their travel at a later date, when they are able to firm up their new travel plans. The new flight itinerary should be completed by 31 March 2021. This new policy will allow customers the flexibility to defer their travel plans and applies to all bookings for travel up to 31 May 2020. All rebooking fees will be waived, although a fare difference may apply for the new itinerary.

Cathay Pacific
For tickets booked before 17 March 2020 – so you can alter your plans easily. We’re waiving rebooking, rerouting and cancellation fees. If you’re trying to plan ahead, you can now book with greater peace of mind: all new tickets issued between 9 March and 20 April 2020 can be changed unlimited times, for no extra charge.

We understand that many people’s travel plans have been impacted by the spread of Coronavirus and various government travel restrictions. Because of this, Jetstar Airways is giving customers with existing and new bookings for domestic and international travel the ability to cancel their booking and receive a credit voucher. The offer is available until 31 March for bookings to travel up to 31 May 2020.

Garuda Indonesia
Due to the Corona Virus Pandemic, Garuda Indonesia has authorized the following waiver of change and refund fees for passengers affected by the situation. Please refer to the following information regarding conditions of this waiver for all Domestic Indonesia and International Route Valid for ticket issued on/before 15 March 2020 Valid for travel between 24 January 2020 – 31 May 2020. Passengers holding valid tickets to travel during the above travel period can have tickets held in credit and can also apply for one time reschedule without fees.

Travel vouchers for redmeption through Malindo are issued valid for 6 months. Vouchers must be redeemed by the expiry dates stated. on the date of redemption passengers may select their flights which are available and open for sale up to one year ahead.

United Airlines
Change fee waivers are in place for all ticket types, for tickets issued before the 2nd of March 2020, for irginal travel dates 9 March 2020 – 31 May 2020. New ticket must be re-issued on/before the 31st of December 2021, or 12 months from ioriginal ticket date, whichever is earlier.

Delta Airlines
Delta is allowing flexibility to cancel or change travel impacted by coronavirus. Delta is waiving all change fees for travel impacted by coronavirus. This applies to all domestic and international travel departing in March, April or May 2020, as well as all tickets purchased in March 2020. If your travel is eligible for a waiver, you can move your travel dates and even select a new destination. You can cancel and/or change travel by December 31, 2020, or your ticket expiration date. Your unused ticket will be applied toward your new flight, and in some instances a fare difference will apply. If the new fare is lower, you will receive an eCredit for the difference. If the new fare is higher, the difference will be collected.

American Airlines
If you: Bought your ticket before March 1, 2020, for travel through May 31, 2020, you can rebook without change fees. Booked your trip March 1 – March 31, 2020, for travel through January 30, 2021, you can also change your reservation at a later date without change fees.

British Airways
To allow greater flexibility you can change the destination, date of travel, or both without being charged a change fee, on all new bookings made from Tuesday 3 March to Sunday 31 May 2020, as well as any existing bookings that depart up to Sunday 31 May 2020.

Thai Airways
Due to the COVID-19 outbreak, several flights have been cancelled and rescheduled.
For passengers who wish to get ticket refunds, please check your flight status before contacting our offices.Authorize to change date of travel within ticket validity or extend ticket validity until 15Dec2020 only without fee and surcharge(s). Revised (NEW) travel date must be on/before 15Dec2020 and subject to flight availability. Request of the change must be made on/before 15Dec2020.

UPDATED 15th OF MAY 2020

Cruise lines are continually updating their suspensions and policies and we are receiving rolling updates. Please find a quick snapshot and links below.

Carnival Cruise Line
pausing operations for all Australian sailings departing from 15 March 2020 through 31 August 2020. As well as the Transpacific/Honolulu to Brisbane sailing on 6 October 2020.

Cunard – operational pause extended until 31 July 2020. In addition, all 2020 Alaska sailings on board Queen Elizabeth, including voyages up until 8 September 2020, are cancelled.

Holland America Line – extends the pause of ship operations for all 2020 Alaska, Europe and Canada/New England sailings.

pause of operations in Australia and New Zealand until August 31, 2020.

pause of global ship operations extended through Northern Hemisphere summer season.

Seabourn – extended the voluntary pause of global operations for its five cruise ships into October and November, 2020.

all sailings departing on and before June 11, 2020 will be cancelled, and we plan to resume operation on June 12.

Celebrity Cruises
suspension of global operations to June 11th, 2020. In addition, due to port closures, we are modifying the June 16 Canada/New England sailing and suspending Alaska sailings through July 1, 2020.

Royal Caribbean International
goal is to resume operations for the majority of our fleet on June 12th (Canadian ports will remain closed until July 1, 2020, due to port closures).

will recommence sailings from July 2020.

Norwegian Cruise Lines
suspension of all sailings across our fleet through June 30, 2020.

Oceania Cruises
suspension of voyages through June 30, 2020.

Regent Seven Seas
suspension of voyages through June 30, 2020.

Interpid Travel

From Monday 16 March, Intrepid Travel will suspend all tours until at least 31 May 2020​.
Given the unprecedented impact of coronavirus (COVID-19), we have updated our Booking Terms & Conditions to adapt to the constantly evolving nature of this pandemic.

Tours departing from 16 March 2020 to 31 May 2020
If you have booked a tour departing between 16 March 2020 and 31 May 2020 you will receive a credit of 110% to put towards an alternative tour with a departure date before 30 April 2022 (excluding flights and insurance). This travel credit will be automatically applied to your Intrepid booking.

Tours departing from 1 June 2020
At this stage all tours departing from 1 June 2020 will continue as planned.  If you choose to suspend your tour departing from 1 June 2020, you will receive a credit of monies paid to use towards an alternative tour with a departure date before 30 April 2022. For future travel full payment is due 21 days prior to the departure of your trip.

Globus and Cosmos Tours
In response to elevated travel restrictions and government advisements, we have made the thoughtful decision to suspend operations through to June 30, 2020. Given these circumstances, Globus has introduced an unprecedented program designed to give our travellers options and peace-of-mind when considering their travel plans—the Peace of Mind Travel Plan.

Through this plan, Globus is now allowing all currently booked travellers between March 14 and June 30, 2020 to move travel dates easily and without incurring cancellation fees*.

You are free to move your booking to any Globus family of brands (Globus, Cosmos, Monograms or Avalon Waterways) holiday for any destination. If you are not ready to choose your new holiday, the full value paid to us will be provided via a Future Booking Credit, redeemable for any future 2020, 2021 or 2022 departure, and is transferrable.

To make the transition easier, this Plan includes an additional bonus credit. This bonus credit of up to $300 per person will be in addition to your Future Booking Credit, redeemable for any future travel through 2022:

Bonus credit of $300 for Avalon Waterways
Bonus credit of $150 for Globus
Bonus credit of $80 for Cosmos, Escapes by Globus & Monograms

Scenic Tours
Cancellations until 30 April 2020

The Scenic Group has made the difficult decision to temporarily suspend all river cruises operations for guests embarking from now until to 30 April 2020. We have updated our cancellation policy to allow guests more time to make decisions about upcoming travel. If you hold a river cruise reservation during this period, you can either:
Receive a 125% Future Travel Credit for the full value of the trip to be used for a river or ocean cruise within the next 24 months based on their date of cancellation,
Receive a full refund of the value of your Scenic booking. The situation in South East Asia has also escalated significantly in recent days, with several Governments restricting access to ports and points of disembarkation along the Mekong River. It is no longer possible for Scenic to continue cruise operations in this region and therefore, we have cancelled the remaining river cruises for this season up to mid-May and the same above offer applies.
Our cancellation policy for guests with bookings departing from 1 May to 31 May 2020
For any guest departing from 1 May to 31 May 2020, Scenic will waive all of our cancellation fees with the value of the bookings applied as a future travel credit. We are allowing guests to change or transfer their booking up to 14 days prior to departure for river and ocean cruise bookings, and up to 30 days prior to travel for land tours.

APT Tours
We are continuously monitoring the evolving COVID-19 situation. Travel to all countries is now being affected in some way, with many changing their border control and entry policies, health screening and some with complete entry restrictions. Based on this, we have made the difficult decision to suspend all our international tours and cruises up to and including 24 April 2020.
This is an unprecedented time and as such we are offering the following flexibility to guests with bookings during this time to be able to continue to travel with us. A future holiday credit equal to 120% of the value of the booking to be valid up until the end of 2021. It will be applicable for multiple bookings and the credit can be partly transferred to a person accompanying clients on an alternative trip. Otherwise it is not transferable to another person, nor is it redeemable for cash.

Any 2020 bookings falling outside of the suspension dates listed above will be able to access our updated and extended Temporary Deferment Policy:
• If you have an International booking with us and have paid a deposit or paid in full, and wish to postpone, defer or change your holiday destination, you can do so anytime up to 14 days prior to departure (or 30 days prior to departure for any Rail and Combination – Land and Cruise). Any funds paid will be held as a future holiday credit for use in either 2020 or 2021 with a change fee of $250 per person. Any 3rd party fees, including airline change fees will be applicable.
• The above is not applicable to Australian Touring or Tailor Made Journeys.

Trafalgar Tours
For all bookings departing before or on 30 April 2020
In accordance with travel restrictions imposed by government advisories worldwide, Trafalgar has temporarily suspended all guided vacations across the globe for trips departing up and until 30 April 2020.

All guests currently booked on a guided vacation during this temporary suspension are eligible to either:
Change their travel dates or destination to any trip in 2020 or 2021, without penalty on the land portion of their trip. Any savings applied to the original booking, up to 15%, will be transferred to the new trip selected.
Elect for a travel credit in the full amount paid (without penalty on the land portion) for the suspended vacation package (land only or land/air) redeemable against a new booking for travel to any destination departing before December 31, 2021.

For all bookings departing from 1 May 2020
For guests with existing bookings departing from 1 May 2020 (and more than 30 days from today), or for any new bookings being made, we are temporarily offering a fee waiver on the land portion of the trip until 30 days prior to departure should guests wish to change their dates or travel to a different destination.

Peregrine Adventures
From Monday 16 March, Peregrine Travel will suspend all tours until at least 31 May 2020​.
Tours departing from 16 March 2020 to 31 May 2020
If you have booked a tour departing between 16 March 2020 and 31 May 2020 you will receive a credit of 110% to put towards an alternative tour with a departure date before 30 April 2022 (excluding flights and insurance). This travel credit will be automatically applied to your Peregrine booking.
Tours departing from 1 June 2020
At this stage all tours departing from 1 June 2020 will continue as planned. If you choose to suspend your tour departing from 1 June 2020, you will receive a credit of monies paid to use towards an alternative tour with a departure date before 30 April 2022. For future travel full payment is due 21 days prior to the departure of your trip.

Bunnik Tours
It is with heavy hearts that we announce that Bunnik Tours will be suspending all tours departing between 16 March and 30 April 2020. All suspended tours will have the funds placed on hold for future travel on a Bunnik Tour.

Collette Tours
For NEW bookings only
Get Your Money Back. Any Reason, Every Tour. No Blackout Dates or Restrictions.
Make Your Travel Plans Confidently.
Go ahead and book that dream trip, because when you purchase our industry-leading Travel Protection Plan, you can cancel for any reason and get a full cash refund – all the way up to 24 hours before your trip departs. We’ve offered this plan for decades to give our travellers assurance every step of the way – with no blackout windows or hidden restrictions. Every tour, every departure, every time. Collette has you covered.

Albatross Tours
Cancellation of of all tour departures to Europe until 31 May 2020. We are continuing to review our 2020 Summer tour programme on a daily basis and will be suspending the operation of tours in an orderly fashion based on departure date.If Albatross is unable to operate your tour due to DFAT travel advice and/or overseas travel restrictions, we will work with you to change your booking to any future Albatross tour departure. A full credit of all funds paid will be redeemable against your revised booking for travel in any season in 2020, 2021 or 2022.

There is no set travel policy regarding hotels, Please contact us and we will liase with all hotels in order to achieve the best outcome. It is on a case-by case basis and there are a number of factors which may affect the financial result such as the terms and conditions of the original booking, country of stay, original booking source, hotel flexibility. Some hotels may look favourably  on changes of dates, rather than outright cancellations.


Travel until 30th June 2020.

Guests are provided with 2 options:

1. Guests can rebook on an alternative date to any resort worldwide free of charge for travel up to the 30th April 2021

If the new booking is of a higher value, guests will need to pay the difference. If the new booking is of a lesser value, a refund can be issued in the form of credit to use toward a future stay with one-year validity.

2. A full credit of the land value can be issued to be redeemed for travel to any Club Med resort for travel up to the 30th April 2021

In all above cases, changes to air tickets are subject to the chosen airline’s terms & conditions.

Other useful information relating to Coronavirus COVID-19

If you require further information about coronavirus, please call Coronavirus Health Information Line on 1800 020 080.
If you are experiencing flu like symptoms and are concerned about your health, please call the Healthdirect hotline on 1800 022 222.
For more detailed information from Samrtraveller regarding specific countries clickhere.

New Zealand travel restrictions
For urgent consular assistance contact +61 2 6261 3305 from overseas, or 1300 555 135 from within Australia.

On Flights
Many guests have raised concerns about the risk of contracting the Covid-19 virus while travelling on flights. To minimise risk, significant measures have been implemented prior to departure, in flight and after arrival.
In addition to restrictions on travel, many countries have introduced screening of departing passengers to prevent boarding by those who are suspected of infection.
In flight, modern aircraft are equipped with cabin air filtration systems of similar quality to those used in hospital operating theatres.
In any confined area, there is a risk of contracting illnesses from other people.
However, the risk is considered lower on aircraft because of the use of high efficiency particulate air (HEPA) filters, which are effective in capturing more than 99 per cent of airborne microbes in filtered air.
As well, cabin air flow is continuous, and delivered at a rate equivalent to up to 30 changes per hour.